So you may be wondering what a Virtual Assistant (VA) can do to help grow your business and the answer is, anything you need them to!
A VA is usually skilled in a particular area, and you can hire a different VA for each of your needs.
I'm an Admin VA, and I specialise in the lengthy list of admin tasks that take up a large amount of your time. These are the tasks that take up majority of your time and are usually the ones you SHOULDN'T be doing as the owner of your company.
These include but certainly not limited to;
Keeping up to date with posts and content on your social media accounts is a full time job, and finding time to do this gets harder the bigger your company grows.
I'm not claiming to be a Social Media Manager (SMM), but I can help you stay present and active with your audience.
If majority of your business is through the social media platforms, this is where I can help to give you your time back. The list below are some of the tasks I can help with, but not limited to;
A lot of the things you do to deliver customer service is covered in the admin tasks you do. But what are you doing to give GREAT customer service.
Face to face, you are amazing, you make the sale happen, you are the product you sell. But what about before the client meets you, or after the sale is complete? How great are you with the aftercare once the job is completed?
All round GREAT customer service is hard to do when you're running and working the business at the same time. In an era where there are so many more options for a customer to choose from, and a market where the 'buy-it now' means no one needs to wait, it has never been harder to catch and keep new customers.
So how can we help you....
Be your net!
By answering your emails and social media messages, your customers and contacts will be looked after. All emails responded to with 24 hours and if the issue cannot be resolved within the 24 hours, the customer will be informed and kept updated.
I work with a fantastic call handling service provider, who are able to take messages when you're unavailable. (additional cost involved)
One of the main things I have learnt from my 20 years experience in customer service is customers like to feel valued and listened to. If you make sure you're meeting these needs then you're already ahead your competitors!
Do you have that one-off project you just need help with?
Need someone to put together a proposal for a client because you just don't have the time?
Have an event you need to organise, but can't seem to keep on top of things?
All this and many more ADHOC tasks can be done by a Virtual Assistant. You get the help you need for a one-off fee.
Going on holiday and worried about missing a potential sale or client email? I can cover your emails, social media and calls whilst you're away so you can relax and enjoy some well deserved time off!